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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5068
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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I have a hp q2472A and have just upgraded to el capitan and

Customer Question

i have a hp q2472A and have just upgraded to el capitan and my printer will not work
Submitted: 1 year ago.
Category: Printers
Expert:  Robert M. replied 1 year ago.

there is no driver for that printer for that operating system from epson

but if you download the 10.6 driver from this website and re install it. It might work

http://h20564.www2.hp.com/hpsc/swd/public/readIndex?sp4ts.oid=238801&swLangOid=8&swEnvOid=219

you will want to delete the printer from preferences / printers first

then run the software and try to add it using the + button and see if it shows up and works.

I am available to speak with you on the phone and log in remotely to work on it with you if you want to pay a little bit extra.