Hello. Welcome to Just Answer. Please allow me to assist you with your question today. I am John, I will do my very best to help you solve this problem.
Are you connecting the printer directly to your computer with a USB cable?Also, what's your OS version?
Please download the driver for your printer that is compatible with your computer clicking here ====> Your Printer Driver <=== Click Here
Then click Download to download the driver. Double click it when it finishes and click RUN. Follow the prompts (usually you just need to press Next several times) until the installation finishes.
Then try to print, it should work now. If it doesn't work, I can remote into your computer for no additional charges and add the printer to your system.
Please keep me posted,