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Sowrav D.
Sowrav D., Engineer
Category: Printers
Satisfied Customers: 3147
Experience:  Completed Course In Computer Hardware and Printer Repairing
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I have a brand new Canon MG6620 printer, and although

Customer Question

I have a brand new Canon MG6620 printer, and although everything seems to be working, every time I send a doc to print, it will not print. I receive the message, "The Printer Is Nor Responding." I have run the trouble shooter, and find the doc goes into the que, but then after about a minute, I check the print que and find the document has an error message, and won't print.
Any help you can provide?
Ron xxx
xxx
Submitted: 1 year ago.
Category: Printers
Expert:  Sowrav D. replied 1 year ago.

Can you print any other files, except that doc. ?

Customer: replied 1 year ago.
No. Nothing will print
Customer: replied 1 year ago.
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Expert:  Sowrav D. replied 1 year ago.

OK, you said that everthing is working, do you mean other functions, like scan, copy is working ?

Customer: replied 1 year ago.
I don't know if scan is working, but dopier works fine.
Expert:  Sowrav D. replied 1 year ago.

Do you use an USB cable to wireless connection to connect the PC with the printer ?

Customer: replied 1 year ago.
No USB. It is coming through my home LAN.
Expert:  Sowrav D. replied 1 year ago.

Do you have conected the printer with a network cable ?

Customer: replied 1 year ago.
No. It is only wireless. It had been working great through yesterday. Problem just started this afternoon.
Expert:  Sowrav D. replied 1 year ago.

Ok, shut down the printer, wireless router and the PC, then turn them on one by one and let me know.

Customer: replied 1 year ago.
did that. Still not working.
Customer: replied 1 year ago.
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call. Let me know if you need more information, or send me the service offer(s) so we can proceed.My phone number is(###) ###-####
Customer: replied 1 year ago.
my phone number is(###) ###-####
Ron Schneider
Customer: replied 1 year ago.
Is someone available?
Customer: replied 1 year ago.
I have already paid $23 through PayPal. HELP