I'm sorry about the issue. Is the printer connected to the computer with a USB cable? Or is the connection wireless?
Can you turn off the printer, then disconnect the power cord from the printer for a couple of minutes
, and if there is a USB cable connected from printer to computer, then disconnect the USB printer cable from the computer
, then re-connect the power cord to the printer, then turn it back on
, then does it stop printing?
Do you have windows xp, vista, or 7, or 8, 10, or mac computer?
Please reply at the box below. Thank you.