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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5072
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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Printer keeps printing previous web article

Customer Question

printer keeps printing previous web article
Submitted: 1 year ago.
Category: Printers
Expert:  Viet - Printer Tech replied 1 year ago.

Hi,

I'm sorry about the issue. Is the printer connected to the computer with a USB cable? Or is the connection wireless?

Can you turn off the printer, then disconnect the power cord from the printer for a couple of minutes

, and if there is a USB cable connected from printer to computer, then disconnect the USB printer cable from the computer

, then re-connect the power cord to the printer, then turn it back on

, then does it stop printing?

Do you have windows xp, vista, or 7, or 8, 10, or mac computer?

Please reply at the box below. Thank you.