I'm sorry about the issue. Was scanning working previously? When did this issue first occur?
Do you have windows xp, vista, or 7, or 8, 10, or mac computer?
Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?
Please reply at the box below. Thank you,
Sorry, have you shut down / restarted the computer and check?
Was there any update since yesterday?
Is the printer connected to computer with a USB cable? Or is it wireless connection?