Hi, thank you for contacting JustAnswer.com. My name is Russell. I will do my best to provide the right answer to your question.
I'm not sure what you were trying to do, but I suggest a hard reset:
- unplug the printer while it is On.
- leave it that way for at least 1 hour, or more.
- turn it Off after that interval, then plug it in again. Turn On, see if the error is cleared.
If the error is not cleared by this, please tell me what, exactly, shows on the printer's screen - without touching any controls whatever.