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Russell H.
Russell H., Printer and Office Tech
Category: Printers
Satisfied Customers: 9536
Experience:  11+ yrs experience, inkjets & lasers, from huge to portable
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I mistakenly pressed "Edit and Preview" a couple of times,

Customer Question

I mistakenly pressed "Edit and Preview" a couple of times, and now the printer is stuck. I just can't seem to find the hang-up. Any ideas?
Submitted: 1 year ago.
Category: Printers
Customer: replied 1 year ago.
I also caught a fleeting glimpse of something like "Lock(4)" beside the E and P square.
Expert:  Russell H. replied 1 year ago.

Hi, thank you for contacting JustAnswer.com. My name is Russell. I will do my best to provide the right answer to your question.

I'm not sure what you were trying to do, but I suggest a hard reset:

- unplug the printer while it is On.

- leave it that way for at least 1 hour, or more.

- turn it Off after that interval, then plug it in again. Turn On, see if the error is cleared.

If the error is not cleared by this, please tell me what, exactly, shows on the printer's screen - without touching any controls whatever.