How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Viet - Printer Tech Your Own Question

Viet - Printer Tech
Viet - Printer Tech, Printer Technician
Category: Printers
Satisfied Customers: 35239
Experience:  Troubleshoot printers, scanners, etc.
30037186
Type Your Printers Question Here...
Viet - Printer Tech is online now
A new question is answered every 9 seconds

How do I change toner cartridge on Envy model? Where do

Customer Question

how do I change toner cartridge on Envy model? Where do cartridges go? Thx.
Submitted: 1 year ago.
Category: Printers
Expert:  Viet - Printer Tech replied 1 year ago.

Hi,

I'm sorry about the issue. What's the exact model of your printer, such as HP Envy 7640 or HP Envy 4500, etc.?

Please reply at the box below. Thank you.

Customer: replied 1 year ago.
hp envy 4500
Expert:  Viet - Printer Tech replied 1 year ago.

Thank you. Please click on the website below video instructions and full instructions / illustrations how to replace ink cartridges for your printer:

http://support.hp.com/us-en/product/HP-ENVY-4500-e-All-in-One-Printer-series/5304875/model/5304876/document/c03747637/

Please reply at the box below. Thank you.

Expert:  Viet - Printer Tech replied 1 year ago.

I'm also providing the written instructions / illustrations below:

  1. Press the Power button to turn on the printer, if it is not already on.

  2. Open the scanner lid.

  3. Open the cartridge access door. The carriage moves to the cartridge access area. Wait until the carriage is idle and silent before you continue.

    http://support.hp.com/doc-images/526/c03734570.gif

  4. To release the cartridge, lift the lid on the cartridge slot, and then gently push the lid back until it stops.

  5. Pull up on the cartridge to remove it from the slot.

    http://support.hp.com/doc-images/4/c03742115.gif

    1. Lift the lid

    2. Gently push the lid back

    3. Pull up on the cartridge

  6. Remove the new cartridge from its packaging, and then pull the pull tab to remove the plastic tape.

    http://support.hp.com/doc-images/71/c03958779.gif

  7. Hold the cartridge at a slight upward angle with the cartridge contacts facing the rear of the printer, and then slide the cartridge into the empty slot.

  8. Close the lid on the cartridge slot to secure the cartridge into place.

    NOTE: Insert the color cartridge in the slot on the left. Insert the black cartridge in the slot on the right.

    http://support.hp.com/doc-images/258/c03742117.gif

    1. Insert the cartridge

    2. Close the lid

    3. The color cartridge is on the left, and the black cartridge is on the right

  9. Repeat the previous steps to install the other cartridge, if necessary.

  10. Close the cartridge access door.

    http://support.hp.com/doc-images/550/c03734567.gif

  11. Close the scanner lid.

  12. Follow the instructions on the control panel to start the cartridge alignment. The printer aligns the cartridges and prints an alignment page.

If you still need help, please reply at the box below. If everything is fine, can you please take a moment to rate my service by clicking on the 5-star icon at the top, then click on Submit when it shows up. Thank you very much,