I will be the person helping you today.
I can see that you may need a little bit of extra help.
May I ask if you still need help with this problem? If so, may I start a screen sharing session on your computer and help you resolve the problem?
Once the remote session begins, we will be able to communicate via a chat window on your computer.
Why is that? Remoting in is an extra charge. I will opt out of the question and allow another to work with you. Thank you.
We are a third party website. I can certainly help you but I do this for a living. If you want free service you need to call the printer manufacturer