Hi there and welcome
Can you review this video and follow the steps to remove the paper
It will take you through step by step on how to do this.
Let me know please how you go.
ok, the next step was to try to remove it out with pliers, so you jumped ahead there.
The reason this can occur is the ends of the paper can stick, and then it comes through as a block.
I always recommend you flick the paper between your fingers before put it in the printer to seperate the pages, which will allow you to avoid this.
If you would like any additional information or assistance, please do not hesitate to let me know.
Else if you can take a second to rate my service by clicking one of the stars at the top of the screen then submit, that would be greatly appreciated.