I'm sorry about the issue. Was scanning working previously? When did this issue first occur?
Is printing currently working fine?
Are you able to scan with the Lexmark program on the computer's screen?
Do you have windows xp, vista, or 7, or 8, 10, or mac computer?
Please reply at the box below. Thank you,
Do you see the Lexmark Home Center program or any Lexmark program on the computer? Please reply at the box below. Thank you.
Is the printer connected to the computer with a USB cable?
Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?