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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5068
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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Why am i getting message" cannot retrieve application LIst"

Customer Question

Why am i getting message " cannot retrieve application LIst" when scanning with lexmark x5075 printer?
Submitted: 1 year ago.
Category: Printers
Expert:  Viet - Printer Tech replied 1 year ago.

Hi,

I'm sorry about the issue. Was scanning working previously? When did this issue first occur?

Is printing currently working fine?

Are you able to scan with the Lexmark program on the computer's screen?

Do you have windows xp, vista, or 7, or 8, 10, or mac computer?

Please reply at the box below. Thank you,

Customer: replied 1 year ago.
Not sure if scanner was working previously.
Printer currently working fine.
Not able to scan
windows vista
Expert:  Viet - Printer Tech replied 1 year ago.

Do you see the Lexmark Home Center program or any Lexmark program on the computer? Please reply at the box below. Thank you.

Expert:  Viet - Printer Tech replied 1 year ago.

Is the printer connected to the computer with a USB cable?

Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?

Please reply at the box below. Thank you,