Hi, thank you for contacting JustAnswer.com. My name is Russell. I will do my best to provide the right answer to your question.
I think the first thing to try on this problem is to reset the printer (see below).
Then, if after that it continues the defective behavior, then (since it is often feeding paper through, but then not printing upon it) you would need to go through an uninstall-restart-reinstall procedure for the printer's driver.
Information needed for that procedure's details to be correct:
What is your computer, a Windows PC or an Apple computer?
Which version of Windows (or MAC OS X ) is on it?
(If a Windows PC, what is its System Type? either 32-bit or 64-bit, and found inStart - Control Panel - System and Security - System .)
To reset the printer:
- while it is On, unplug it, sharply and suddenly.
- leave it that way for 10 minutes (or longer.)
- turn it Off (if the power switch is still On), and plug it in to the power again after that time.
- turn it On if needed, see if it now behaves properly.
( If the reset, and the uninstall-reinstall (the procedure whose details I have yet to present) both fail to help, there's another procedure, roller cleaning, that can be tried, if it would make the feeding in of paper more reliable. )
It is more usual to refresh to Paper Pickup rollers, or paper feed rollers, by using rubbing alcohol on a rag cloth, and rubbing their paper-contacting surfaces three times over, firmly, then allowing 5 minutes for drying time.
However, though it is good that you cleaned the rollers in any acceptable fashion... still a detail bothers me: how can you have only one roller on the right side? the other one may be missing! please look carefully to see whether there is a space for a roller that might be missing, correspondingly and symmetrically to the one on the right, but on the left side of the spindle, mounting, or space of the roller on the right.
OK. Let me know, at your convenience.
(If you are done with the case, though, please rate my Answer, so that the case may be closed. Thanks.)