Printer Repair Questions? Ask IT Technicians for Answers ASAP
Hi there and welcome
Exactly when do you get this error? And what has stopped working since it appeared?
Please let me know.
ok, when did you do this (erase the files)?
No, we have other options before doing that.
Can you close all programs
Click start, type in
Follow the onscreen instructions and perform a system restore choosing a restore date from before 2 days ago
Let this complete and when it has, tell me if you still get the error please.
I can also do these steps for you, and have made a request via Additional Services. This is optional, and if you choose to do this, I can, with your permission, remote into your computer while you watch and do all these steps (and deal with any problems that arise during them) for you. Or if you do not choose to take this service, we can continue here. This is no problem at all. Just let me know please.
Else let me know the results please.