Hello and thank you for reaching out to JA for your support needs. Sorry for the issue but I need to know a few things. Such as the exact make and model of the printer in question??
Ok, please follow the link to the video for instruction on how to clean the Printhead of the Printer. The issue is that the Printhead due to age most likely is clogged and needs to be cleaned or replaced. We will try to clean it first before acquiring a new one.