I'm sorry about the issue. Are you able to scan with the EPSON Scan program on the computer's screen?
Was scanning working previously on this printer with this computer?
Do you have windows xp, vista, or 7, or 8, 10, or mac computer?
Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?
Please reply at the box below. Thank you,
Do you see the program called EPSON Scan on your computer? If yes, can you open it and scan?
Can we do a remote support session, so I can fix the scanning issue directly on your computer together with you?
I'm sorry. There is no additional charge at all, and we guarantee our service, so don't worry.
Can I connect remotely to your computer, so I can fix the scanning issue directly on your computer together with you?
I'm sorry, with remote support, you can see everything I do on the screen, and we have an A+ service rating at the Better Business Bureau website:
Remote support is a lot quicker and easier for you because I will do all the troubleshooting steps for you. Otherwise, I can provide written instructions you can use for fixing this issue.
Please reply at the box below, and let me know your option; we guarantee our service. Thank you.