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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5072
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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HP 8600 Pro. Paper jam in the back of printer. I removed the

Customer Question

HP 8600 Pro.
Paper jam in the back of printer. I removed the cylindrical object and can see the jam, but can't remove the paper. I don't want it to tear.
Help!
Thank you!
Submitted: 1 year ago.
Category: Printers
Expert:  John replied 1 year ago.

Hello. Welcome to Just Answer. Please allow me to assist you with your question today. I am John, I will do my very best to help you solve this problem.

Use both hands to gently pull any sheets of paper to avoid tearing them. Even if you tear them in a couple of parts it is going to be OK. What we want here is to pull the paper slowly and gently.

Please do that and keep me posted clicking REPLY.

Thanks,

John