Printer Repair Questions? Ask IT Technicians for Answers ASAP
I'm sorry about the issue. Do you have windows xp, vista, or 7, or 8, 10?
What is the issue with your printer that you need to uninstall it?
Does this issue occur even if you shut down / restart the computer?
Please reply at the box below. Thank you,
Are you still able to make a copy from the printer's glass fine (not printing from the computer)? Please let me know. Thank you.
That means the issue is not with the computer, but the issue is with the printer. On the printer, can you go to menu/setting and clean the print head, etc., then see if you can make a copy first? Please reply at the box below. Thank you.
Does this affect both black and color? Thank you.
Can you try Deep cleaning and Roller cleaning, then see if you can make a copy from the glass? Thank you.
I know; don't try to troubleshoot the computer until the troubleshooting is done on the printer first. Just follow my steps please: On the printer (not on the computer), go to Menu -> Maintenance, do Deep cleaning and Roller cleaning, then see if you can make a copy from the glass. Please let me know. Thank you.
I'm sorry, it looks like the printer is bad, but can you restart the computer, then see if you can uninstall the MP Driver on the computer? Please let me know. Thank you.
Press at the same time the two keys Windows and R on the keyboard, then type services.msc then open the item Print Spooler there, then click on Stop, then see if you can uninstall the MP Driver, then click on Start for Print Spooler. Please let me know. Thank you.
Stop Print Spooler again, then press at the same time the two keys Windows and R on the keyboard, then type spool then open folder PRINTERS, then delete everything in it
, then try to uninstall
; if needed, Start Print Spooler, then follow steps at
Please let me know. Thank you.
Sorry, please try at
Sorry, how about in Devices and Printers, click on another printer item there, then click on Print server properties at the top, then click on Drivers tab, then select the Canon... item(s) and remove it? Thank you.
Great. If you need anything else later, please let me know any time. Also, can you please take a moment to rate my service by clicking on the 5-star icon at the top, then click on Submit when it shows up. Thank you very much,