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Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 5056
Experience:  Working as tech support specialist with a worldwide computer manufacturer.
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I have a Brother MFC 933OCDW. it is offline. I can findno

Customer Question

I have a Brother MFC 933OCDW.
it is offline.
I can findno way to change it to online so it will print.
help pls?
regards
vince
Submitted: 1 year ago.
Category: Printers
Expert:  Shefin replied 1 year ago.

Hello!

Thank you for your question. I am Shefin and I look forward to helping you with your issue today.

Please let me know the operating system (E.g. Windows 7, Mac OS X 10.7) and connection type (USB or wireless), so that I can assist you better.

Thank you.
S H E F I N

Customer: replied 1 year ago.
W7, wireless
Expert:  Shefin replied 1 year ago.

Hi,

First, try the following and if the issue persists, we will setup wireless once again on your printer.

Turn off the printer, computer and the router for two minutes. Then, restart all and try printing.

Please let me know the response.

Thank you.

S H E F I N

Customer: replied 1 year ago.
did all that yesterday, but printer still offline!
Expert:  Shefin replied 1 year ago.

Hi,

Do you have a printer USB cable with you?

Can I access your computer remotely?

Thank you.

S H E F I N

Customer: replied 1 year ago.
Expert:  Shefin replied 1 year ago.

Hi,

Please go to the link below, click Start Full version, it's free. It will download Teamviewer. Download and install Teamviewer.

https://www.teamviewer.com/hi/index.aspx

After installing it, let me know the ID (E.g 578 467 234) and password (E.g. 2345), so that I can access your computer.

Thank you.

S H E F I N

Customer: replied 1 year ago.
done.id ###-##-####pw 2sqm61its asking for your remote id
Expert:  Shefin replied 1 year ago.

Hi,

Please click on Trustworthy on Teamviewer window.

Thank you.

S H E F I N

Expert:  Shefin replied 1 year ago.

Hi,

I am glad to hear that the issue has been resolved.

If you appreciate my service, please rate it EXCELLENT by clicking the EXCELLENT (5 Stars) and Submit. My goal is to provide you with excellent service – if you feel you have gotten anything less, please reply back, I am happy to address follow-up questions. Thank you for your business!

Thank you!
S H E F I N