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Nathan
Nathan, Engineer
Category: Printers
Satisfied Customers: 20424
Experience:  Computer networking/repair. 12+ years experience.
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I have a cannon MX 340 Printer / fax and when trying to

Customer Question

I have a cannon MX 340 Printer / fax and when trying to print from my laptop the printer is showing an error 5200 can i fix it was printing just a few hours ago
Submitted: 1 year ago.
Category: Printers
Customer: replied 1 year ago.
I was under the impression that i would get an answer within 10 minutes what happened I am still waiting
Expert:  Nathan replied 1 year ago.

Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.

Sorry to hear you’re having trouble.

Unfortunately this 5200 error indicates a hardware problem,

specifically, it is the result of a bad printhead (or the logic board that controls it).

The head is a "wear item" that fails with age/use. As this is a 2010 model printer, it is well past its 3 year service life, so this type of failure is not surprising.

There is one step you can take here, to clean and reset the system, but it is very unlikely to help. 99.9% of the time, this does come down to a hardware fault.

While it can be fixed, it is not worthwhile to do so. You would have to, at a minimum, replace the printhead, which costs about $85; if the logic board is bad you’re looking at $200-250. For $80-100 you can replace the entire machine with a brand new model, with current technology and a fresh warranty, which makes more sense than buying the new part for an older printer.

Depending how you'd like to proceed, I can advise on the cleaning/reset steps if you wish to try, help with finding parts, finding a local repair shop, or recommending replacement options for you. Just let me know.

Best regards, ***** ***** for the news,

Nathan

(note: sorry for the delay in getting you an answer, most of us techs here are in the US and not online the typical hours that you are)

If you have any other questions, just let me know. Otherwise, please do remember to rate my service prior to logging off, hopefully I have earned an “excellent”. I also invite you to contact me directly with any future support needs at http://bit.ly/1Md4aNC

Thank you, ***** ***** a good day,

Nathan