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Nathan
Nathan, Engineer
Category: Printers
Satisfied Customers: 20379
Experience:  Computer networking/repair. 12+ years experience.
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When i try to print something print cartridges come up empty

Customer Question

when i try to print something print cartridges come up empty - just new cartridges in yesterday - it also says to make a connection between the computer and printer epson xp410
Submitted: 1 year ago.
Category: Printers
Expert:  Nathan replied 1 year ago.

Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.

Sorry to hear you’re having trouble.

Expert:  Nathan replied 1 year ago.

Are you using genuine epson cartridges, or generic/refilled ones?

As a starting point:

There are a few possible causes of this issue, including a bad cartridge, internal debris/contamination, or a hardware failure (bad printhead, bad logic board, faulty sensor, etc).

What we can try are some cleaning and reset steps.

First remove all of the ink cartridges, then clean the metal electrical contacts on the back, as well as where they mate up inside the printer, using qtips and rubbing alcohol. Dry well, then reseat the cartridges.

Then reset the machine:
unplug power at the wall outlet
wait 5 minutes
press and hold the power/on button for 60+ seconds
keep holding while plugging back in, and for another 60 seconds after, then release

Let me know the results, and I'll advise further if needed.

Customer: replied 1 year ago.
Please call land line(###) ###-####Thanks
Customer: replied 1 year ago.
Please call land line(###) ###-####Thanks
Expert:  Nathan replied 1 year ago.

Unfortunately I can't call just yet. I've attempted to accept your call request, but the payment seems to have failed. You may need to update your payment info or increase your deposit firs.t

Expert:  Nathan replied 1 year ago.

I've sent a new phone offer for you to accept after the payment is fixed.

Expert:  Nathan replied 1 year ago.

Sorry but something still isn't going through on your end.
We can continue here in chat format, or you can accept the call offer that I sent.

Customer: replied 1 year ago.
CAll land line(###) ###-####
Expert:  Nathan replied 1 year ago.

Again, I cannot contact you until you accept the call offer that I have sent and the payment is proceed successfully.

The site charges an additional fee for a call. If you don't want to do that then we can continue here in chat format.