Hello. Welcome to Just Answer. Please allow me to assist you with your question today. I am John, I will do my very best to help you solve this problem.
I have seen this issue before and was fixed installing the right software version. Please let me know what OS versio do you have in your computer, go to www.whatsmyos.com and let me know the exact version.
That looks good, it should work. Have you tried also changing the USB cable to a different USB port in your computer?
Also, please uninstall the software, restart the PC, then install the V4.2L14 version, then update to the V4.2L32 and see if it works.
Please keep me posted!
No problem, please keep me posted when you have time. No rush!
OK, thank you. Are you using a docking station? Have you tried connecting the Scansnap directly to your computer (not to the docking station)? Also have you tried using the scansnap from another computer in order to isolate the issue?
That's weird, it should work connected directly to a USB port on the computer (not through a hub or a docking station), so if it is not working connected directly and with the newest software, then it seems the unit is defective, unfortunately.
As a "workaround", I found the same model for $42 here ===> Fujitsu ScanSnap S300 S300m Scanner
You may want to buy it if you really want the same model.
Please read below also:
Some customers get upset when they do not get a quick solution and as a result rate my service as poor even though it is the correct answer. I respectfully ***** ***** you go to rate me, if you are inclined to rate me poorly, to please let me know what more I can do to gain a positive rating. That would be highly appreciated.
If you are satisfied with my job please leave me a positive feedback, that's the only way for me to be paid by JustAnswer.com, you won't be charged again. Remember this doesn't have to be the final answer. We can continue communicating for no additional charges.
If you require any additional information, please do not hesitate to let me know clicking reply. Please do not leave negative feedback, just click Reply instead.
Thank You and I wish you all the best. GOD Blessings!!!