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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5068
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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I cannot get the drivers XP 410 printer scanner to load on a

Customer Question

I cannot get the drivers for Epson XP 410 printer scanner to load on a HP desktop
MQ 19173 computer
Submitted: 1 year ago.
Category: Printers
Expert:  Viet - Printer Tech replied 1 year ago.

Hi,

I'm sorry about the issue. Is this a new printer or new computer, etc.? Or was it working previously?

What's the error or message when downloading / installing the printer drivers?

Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?

Please reply at the box below. Thank you,

Customer: replied 1 year ago.
Both are new3
Expert:  Viet - Printer Tech replied 1 year ago.

Please tell me what exactly what it shows when downloading and installing the driver from the Epson website.

Also, were you able to install any program on the new windows 10 computer?

Please reply at the box below. Thank you.