I'm sorry about the issue. Did Office Depot say the issue is with the printer and/or with the computer? What did they try?
Are you still able to make a copy fine from the printer's glass (not print from the computer)?
Are you able to print anything else fine, such as a document, a picture, a web page, etc.?
Do you have windows xp, vista, or 7, or 8, 10, or mac computer?
Please reply at the box below. Thank you,
Sorry, so if you put something on the printer's glass, then press the copy button on the printer, then it makes a copy and it's bad right? Please reply at the box below. Thank you.
You mean it copied good (not printed)?
Can you confirm you have windows xp (or windows vista or 7 or 8 or 10, etc.)? Go to Control Panel -> System and check.
Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?
Thank you. This confirms the issue is with the computer, not with the printer. Can I connect remotely to your computer, so I can fix the issue directly on your computer together with you?
Please reply at the box below. Thank you.
Yes, I'm an independent computer tech. You already put in a deposit; we guarantee our service, so don't worry. Please let me know. Thank you.
I'm the computer tech, so I'll have our customer service checks with you about the billing, but it's the exact amount you've agreed in the beginning. Did you also receive email messages from JustAnswer? In the mean time, can I fix the issue for you now? Please let me know. Thank you.
There is no additional cost at all. I do live online support. Can I connect remotely to your computer, so I can fix the issue directly on your computer together with you? Please reply at the box below. Thank you.
Thank you. Please please click on the website below in order to connect with me remotely:
, then allow the Elsinore.ScreenConnect program to download/run/open when prompted at the bottom.Note: If it does not connect within 5 minutes, then please reply at the box below and let me know. Thank you,
I'm sorry, I'm out of ideas, so I'm opening the issue to other experts. Thank you for your patience.
Hello my name is***** do not rate until we are finished. I look forward to assisting and am very sorry to hear that you are having this problem. I want to warn you that it is possible you will need to replace a part in order to fix this. There are a few different things that can cause this and a couple different parts so we would need to troubleshoot to find out for sure.
Let's try doing a manual cleaning of the machine and see if that helps at all.If you have any trouble or get stuck at any point please let me know so I can help you.
Remove all the ink cartridges from the machine.Then clean the contacts on the cartridges as well as inside the machine itself.Do this with a small amount of warm water on a cotton swab until no ink comes off on the swab.There is a small area on the ink cartridges ink will come out of when pushed that is normal just get any dried ink off of that area.
Now once you have done all of that turn off the machine and unplug it for 70 secondsPlug it back it and wait for the insert cartridges messageInsert the cartridges and check to see if the problem is still there.
If this did not work, please come back and let me know what happened when you tried it by clicking on reply to expert so we can continue.
If it did work, please don’t forget to leave a positive rating by clicking the stars/smileys - it is greatly appreciated.