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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5068
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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I am using aPixma MX922 printer. All cartridges are showing

Customer Question

I am using aPixma MX922 printer. All cartridges are showing a red dot, except the Magenta, small black and the cyan cartridges show a red bar all the way down, not just a red dot.
All my prints are turning green , even after inserting a new magenta cartridge. this happens when printing from the computer aswell as when printing from an USB stick from the desktop as well as the USB slot on the printer.
Another question: How can I print a test page?
Submitted: 1 year ago.
Category: Printers
Expert:  Nathan replied 1 year ago.

Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.

Sorry to hear you’re having trouble.

Are you using new/genuine canon cartridges, or generic/refilled ones?
Are you getting any specific error messages, either on the computer or the printer?