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Nathan
Nathan, Engineer
Category: Printers
Satisfied Customers: 20539
Experience:  Computer networking/repair. 12+ years experience.
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Printer 7520. I have added all new ink and the screen still

Customer Question

Printer 7520. I have added all new ink and the screen still tells me that one or more
cartridge is missing or damaged. I need to send a fax and the machine will not let do that either.
Submitted: 1 year ago.
Category: Printers
Expert:  Nathan replied 1 year ago.

Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.

Sorry to hear you’re having trouble.

You will not be able to print, fax, copy, or scan until the ink issue is resolved.

There are a few possible causes of this issue, including a bad cartridge, internal debris/contamination, or a hardware failure (bad printhead, bad logic board, faulty sensor, etc).

What we can try are some cleaning and reset steps.

First remove all of the ink cartridges, then clean the metal electrical contacts on the back, as well as where they mate up inside the printer, using qtips and rubbing alcohol. Dry well, then reseat the cartridges.

Then reset the machine:
unplug power at the wall outlet
wait 5 minutes
press and hold the power/on button for 60+ seconds
keep holding while plugging back in, and for another 60 seconds after, then release

Let me know the results, and I'll advise further if needed.

Nathan