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WesPCDr
WesPCDr, Technician
Category: Printers
Satisfied Customers: 1503
Experience:  Over 5 years as a computer and printer repair technician
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I have a PIXMA MG3500 it will not load the paper, and if it

Customer Question

I have a PIXMA MG3500 it will not load the paper, and if it does, it will try to load the whole stack and get jamed
Submitted: 1 year ago.
Category: Printers
Expert:  WesPCDr replied 1 year ago.

Hi, I can help with the printer issue.

Expert:  WesPCDr replied 1 year ago.

Usually this happens when the roller trying to pick up the paper is dirty and slips.

Try cleaning the roller that pulls the paper with a damp paper towel and clean around the roller.

Then try to print again.