How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask John Your Own Question

John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5068
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
23822421
Type Your Printers Question Here...
John is online now
A new question is answered every 9 seconds

I have a wireless HP 6600 operating but my mac laptop is not

Customer Question

I have a wireless HP 6600 operating but my mac laptop is not picking it up. It has worked in the past. what can I do. do not have instruction pamphlet
Submitted: 1 year ago.
Category: Printers
Expert:  VanMagnus Systems replied 1 year ago.

Hello and thank you for choosing JA for your support needs. Sorry for this issue. Please let me know what version of OS X are you using?

Customer: replied 1 year ago.
10.10.5
Expert:  VanMagnus Systems replied 1 year ago.

Ok.. Thanks... Hold on please...

Customer: replied 1 year ago.
no
Expert:  VanMagnus Systems replied 1 year ago.

No???

Expert:  VanMagnus Systems replied 1 year ago.

Please remove the printer:

  1. Choose Apple menu > System Preferences, then click Printers & Scanners.

  2. Select the printer in the list, then click Remove .

If you delete the printer that’s set as your default printer, OS X selects another printer as your default. To set a different printer as your default, choose it from the pop-up menu in Printers & Scanners preferences.

Expert:  VanMagnus Systems replied 1 year ago.

Then:

http://support.hp.com/us-en/drivers/selfservice/HP-Officejet-6600-e-All-in-One-Printer-series---H7/4322968/model/4323587#Z7_3054ICK0KGTE30AQO5O3KA30R1

To download the latest OS X 10.10 Drivers...

Expert:  VanMagnus Systems replied 1 year ago.

Lastly use the Setup Guide:

http://h10032.www1.hp.com/ctg/Manual/c03226612

Related Printers Questions