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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5068
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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I had trouble installing ink cartridges and lost ability to

Customer Question

I had trouble installing ink cartridges and lost ability to copy from my computer. I can make a copy from the printer. I have tried several ways and hints from your data but I cannot fix the problem. The printer is WH2650. Can you help me fix this?
Submitted: 1 year ago.
Category: Printers
Expert:  Viet - Printer Tech replied 1 year ago.

Hi,

I'm sorry about the issue. Was the printer printing fine before replacing ink cartridges? Or is this a new printer or new computer?

Is there any error or message when printing?

Is the printer connected to the computer with a USB cable? Or is the connection wireless?

Do you have windows xp, vista, or 7, or 8, 10, or mac computer?

Please reply at the box below. Thank you,