Hi, I can help with the issue.
The problem is most likely the roller is not sensing the paper or picking it up in time.
Turn off the printer. Remove the paper tray(s) and clean the rollers using a damp paper towel. Move the rollers around to clean them thoroughly.
Then turn the printer on and try to print.
I apologize that the solution did not work. I will open the question so other experts can help.
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Turn the machine so you are looking at the back, there is a cover there you can remove. There is a tiny handle on the left and you would pull it towards you and to the right here is an image of it:
Try to remove the paper from there. If this did not work, please come back and let me know what happened when you tried it by clicking on reply to expert so we can continue. If it did work, please don’t forget to leave a positive rating by clicking the stars/smileys - it is greatly appreciated.