Printer Repair Questions? Ask IT Technicians for Answers ASAP
Hi, thank you for contacting JustAnswer.com. My name is Russell. I will do my best to provide the right answer to your question.
Is your 'D460-490' printer really a ImageClass D480 like this one?:
Is your Windows 10 the 32-bit edition, or the 64-bit edition? ( I ask, because sometimes it matters a lot.)
Is your Canon printer hooked up directly with a USB cable, or is it on a networked (wired, or wireless) connection ?
"Direct hook up on a network" - how is the connection from the computer to the printer, please? describe in brief all cables from one to the other, and identify any networking box on the link between the computer and the printer.
To tell whether your Windows 10 is 32-bit or 64-bit, go to
Control Panel - System and Security - System
and look for the
which should be 32-bit or 64-bit.
(I'm glad to hear the problem is solved.) I rather suspected that a firewall problem was involved and, if you will believe me, might have gotten to that by and by. But I was constrained by not being sure whether you were having a local driver software difficulty with a USB-connected printer, or a remote firewall software difficulty with a network-connected printer.
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