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Russell H.
Russell H., Printer and Office Tech
Category: Printers
Satisfied Customers: 9520
Experience:  11+ yrs experience, inkjets & lasers, from huge to portable
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My Canon D 460-490 printer won't allow me to "hook-up" with

Customer Question

My Canon D 460-490 printer won't allow me to "hook-up"
with the Window's 10 I just installed.
Help.
Submitted: 1 year ago.
Category: Printers
Expert:  Russell H. replied 1 year ago.

Hi, thank you for contacting JustAnswer.com. My name is Russell. I will do my best to provide the right answer to your question.

Is your 'D460-490' printer really a ImageClass D480 like this one?:

http://www.usa.canon.com/assets/app/images/product/Copier/d480_186x279.gif

Is your Windows 10 the 32-bit edition, or the 64-bit edition? ( I ask, because sometimes it matters a lot.)

Is your Canon printer hooked up directly with a USB cable, or is it on a networked (wired, or wireless) connection ?

Customer: replied 1 year ago.
Don't know if its 32 bit or 64.
Direct hook up on a network
Customer: replied 1 year ago.
my printer looks like the D480.
Expert:  Russell H. replied 1 year ago.

"Direct hook up on a network" - how is the connection from the computer to the printer, please? describe in brief all cables from one to the other, and identify any networking box on the link between the computer and the printer.

To tell whether your Windows 10 is 32-bit or 64-bit, go to

Control Panel - System and Security - System

and look for the

System Type

which should be 32-bit or 64-bit.

Customer: replied 1 year ago.
I'll have to call my IT guy.
Can't answer all your questions.
Expert:  Russell H. replied 1 year ago.

OK.

Customer: replied 1 year ago.
My IT guy finally figured it out.
Hooked up to Ethernet.
My firms antivirus wouldn't let stuff go through (FortiClient) for a while.
Window's 10 does support my Canon printer.
Thanks anyway
Expert:  Russell H. replied 1 year ago.

(I'm glad to hear the problem is solved.) I rather suspected that a firewall problem was involved and, if you will believe me, might have gotten to that by and by. But I was constrained by not being sure whether you were having a local driver software difficulty with a USB-connected printer, or a remote firewall software difficulty with a network-connected printer.

If you want to, you could rate my work, which would allow this case to be closed.

Thank you for consulting JustAnswer.com. I hope your experience was such that you will return at another time to this site, to ask another question or questions should you have need.