I'm sorry about the issue. Do you mean it tells you low ink, but it does not tell you which ink color is low?
When printing something, does it give you a print status window? If yes, do you see the "Check Ink Levels" option on the window?
Do you have windows xp, vista, or 7, or 8, 10, or mac computer?
Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?
Please reply at the box below. Thank you,