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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5076
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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Help me clear the paper jam

Customer Question

help me clear the paper jam
Submitted: 1 year ago.
Category: Printers
Expert:  Freddy M. replied 1 year ago.

Hello my name is***** do not rate until we are finished. I look forward to assisting and am very sorry to hear that you are having this problem. Where in the machine is the paper jammed? Can you see it?

Customer: replied 1 year ago.
No. Both my sister looked everywhere and we see no paper
Expert:  Freddy M. replied 1 year ago.

That could mean you have a failing part that needs to be replaced then. What is the exact and entire error including any numbers?

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