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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5068
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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When i try to print a document, my printer gives me an error

Customer Question

When i try to print a document, my printer gives me an error message. But it has printed a report page (HP Deskjet 6900 Series Report Page) so I know it can print. I have to go out in about 15 minutes.
Submitted: 1 year ago.
Category: Printers
Expert:  Jason Jones replied 1 year ago.

Hello,

I will be the person helping you today.

I can see that you may need a little bit of extra help. Once remoted in, I can fix this quickly for you.

May I ask if you still need help with this problem? If so, may I start a screen sharing session on your computer and help you resolve the problem?

Once the remote session begins, we will be able to communicate via a chat window on your computer.

Thank you,
Jason