Printer Repair Questions? Ask IT Technicians for Answers ASAP
Hi, I’ll be glad to help with the printer issue.
The problem is that the print head is clogged. You can try to run the print head cleaning or get a replacement print head if that does not work.
Your printer should still be under warranty since it has been less than 1 year.
Follow the instructions on this page to clean the print head: http://support.hp.com/us-en/document/c03879639
Most of the time the print head will need to be replaced.