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WesPCDr
WesPCDr, Technician
Category: Printers
Satisfied Customers: 1503
Experience:  Over 5 years as a computer and printer repair technician
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Have had an Office Jet 4630 months. Had paper jam & removed

Customer Question

Have had an Office Jet 4630 for 2 months. Had paper jam & removed paper. Pages feed through fine now but no print. Help!
Submitted: 1 year ago.
Category: Printers
Expert:  WesPCDr replied 1 year ago.

Hi, I’ll be glad to help with the printer issue.

Expert:  WesPCDr replied 1 year ago.

The problem is that the print head is clogged. You can try to run the print head cleaning or get a replacement print head if that does not work.

Your printer should still be under warranty since it has been less than 1 year.

Expert:  WesPCDr replied 1 year ago.

Follow the instructions on this page to clean the print head: http://support.hp.com/us-en/document/c03879639

Expert:  WesPCDr replied 1 year ago.

Most of the time the print head will need to be replaced.