Printer Repair Questions? Ask IT Technicians for Answers ASAP
I am the person that will be helping you today.
This may be a simple fix. The sensor responsible for recognizing whether or not the ink cartridge is ready may be faulting. The first thing I would suggest is to do a simple cleaning of the area where the cartridge is inserted. You can do so with a few q-tips that you first get a little damp before using. Just put a small drop of water on the q-tip before cleaning the area. After cleaning the area, wipe it with a dry towel or cloth to make sure no water remains. After that is complete, allow the printer to dry for at least 1 hour and test it once more.
I will be standing by.
That is a good question. The answer is that when you removed the generic cartridge, it may have pushed dust or ink onto the sensor. Do you still have the old cartridge? If you do have it, can you put it in and check if it gives the same error or not? This will tell us if the problem is with the printer or with the cartridges.
Thank you for checking that for me. This is sounding as though the printer is having issues. Just to be sure; please, check that you have followed the same instructions on the following page for replacing the cartridge: http://www.manualslib.com/manual/454364/Canon-Color-Imageclass-Mf8580cdw.html?page=88
If the tape or the drum is left on the cartridge, you may have such issues.
When you pulled the tab/tape out, does it appear that all the tape was pulled out, meaning that the tape didn't rip halfway out?
Thank you very much for the update. Have you already cleaned the cartridge holder/interface as I suggested earlier?
This is indeed, a very confusing issue. As you said, the problem doesn't exist with the old one. Please, inspect the old and new cartridges side by side so that you can compare them. Do you see any physical difference between the two?
Thank you for the update. I do love the generic cartridges; they just seem to work better and are cheaper. Have you considered simply refilling the toner on the old cartridge?
If that is the case, you can shake the old cartridge a bit and use the rest of the toner in it.
I am sorry to say, but there is not much else that can be done. Typically, I would suggest purchasing another cartridge, but the new one you just used didn't work. It is very unlikely that two cartridges purchased at separate times would have the same issue. At this point, I am at a loss. It seems the printer's hardware is faulted.
You are super welcome.
Thank you for your time, the chance to work with you, and for the update.
I am a member of all computer, networking, and cell phone categories. If you ever need anything else, please let me know.
I'm online most hours of the day and only a brief time away.
Please, do not forget to rate my help on the top of this page. Thank you kindlyl.