Hello my name is***** do not rate until we are finished. I look forward to assisting and am very sorry to hear that you are having this problem. What version of windows or mac is on the computer?
Place the item that you want to scan on the scanner glass, or load it into the automatic document feeder (ADF) if your printer has one.
Search Windows for fax, and click Windows Fax and Scan in the list of results.
Click New Scan.
Select your printer, click OK, and then click Scan.
Click on file and save as, save the file wherever you want.
Open your email and create a new or reply to one, look for an attach button or a paper clip icon and click it.
Point it to the file you just saved.
If this did not work, please come back and let me know what happened when you tried it by clicking on reply to expert so we can continue.
If it did work, please don’t forget to leave a positive rating by clicking the stars/smileys - it is greatly appreciated.