Hello my name is***** do not rate until we are finished. I look forward to assisting and am very sorry to hear that you are having this problem. I want to warn you that it is possible you will need to replace a part in order to fix this. There are a few different things that can cause this and a couple different parts so we would need to troubleshoot to find out for sure. Before anything else I need to make sure you understand this is not Brother. I do work on Brother machines daily though. This is a paid tech support site called JustAnswer. If you still want to continue please give me the entire and exact error message.
As I said in my reply you may need to replace a part to fix this, there is no reset or anything like this for a paper jam error. Where in the machine was the paper jammed since the error you gave me is incredibly general if all it says is paper jam and nothing else.
I am the same person you have been talking to from the start. I will opt out and open this to all experts.