I'm sorry about the issue. Did you use the printer's CD disk to set up the printer? Or did you download from the Canon website?
Are you able to also print a web page or an email message?
What's your Microsoft Office / word version, i.e., 2003, 2007, 2008, 2010, 2011, 2013, etc.?
Do you have windows xp, vista, or 7, or 8, 10, or mac computer?
Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?
Please reply at the box below. Thank you,