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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5068
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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I have an MG4160 printer. We moved recently but after I set

Customer Question

I have an MG4160 printer. We moved recently but after I set the computer up again, my printer will not print Word documents! Photographs are fine.
When I click the "Print" command on a document, the machine starts up, a sheet of paper is drawn in but goes straight through, without any printing being done.
Can you help please?
Submitted: 1 year ago.
Category: Printers
Expert:  Viet - Printer Tech replied 1 year ago.

Hi,

I'm sorry about the issue. Did you use the printer's CD disk to set up the printer? Or did you download from the Canon website?

Are you able to also print a web page or an email message?

What's your Microsoft Office / word version, i.e., 2003, 2007, 2008, 2010, 2011, 2013, etc.?

Do you have windows xp, vista, or 7, or 8, 10, or mac computer?

Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?

Please reply at the box below. Thank you,