I'm sorry about the issue. Is the MacBook Pro laptop currently able to print documents and photos to the HL-3170CDW printer fine?
Do you use Safari application for Internet/website? Or Chrome or Firefox, etc.?
Was the Macbook Pro able to print web pages fine previously on the HL-3170CDW printer?
Please reply at the box below. Thank you.
Please try each of the followings until it works:
- Click on the Apple logo / menu, then click on System Preferences, then click on Printers & Scanners, then click on the printer HL-3170 there, then click on the - (minus) button at the bottom left, and delete it for now
, then download / install the file Brother_PrinterDrivers_ColorLaser_4_1_0.dmg at the Brother website below:
, then check printing a web page
; (if needed, make sure the printer HL-3170 is powered on, then click on the Apple logo / menu, then click on System Preferences, then click on Printers & Scanners, then click on the + (plus), then select the printer HL-3170, and add it, then check printing.)
- Download / install the Google Chrome application at the website below:
, then go to a website in the Chrome application, then see if you can print fine in the Chrome application.
- Disconnect the power cord(s) from the internet/wireless modem/router device(s) for a few minutes, then reconnect
, then turn off the printer HL-3170, then disconnect the power cord from it for a couple of minutes, then reconnect, then turn on, then wait a few minutes
, then try printing a document from the Macbook laptop first, then print a website in Safari and/or in Chrome application.
After you reset the printing system, the list of printers in Printers & Scanners preferences is empty.
Click on the + (plus) button to add back each of your printers.
Please reply at the box below to continue troubleshooting. Thank you.
I'm sorry. In Firefox, click on the 3-bar icon at the upper right corner, then click on History, then clear recent history, then select Everything for Time range to clear, then check only the two boxes: Cache and Offline Website Date, then clear; then in Firefox click on the 3-bar icon at the upper right corner, then click on the ? (question mark), then troubleshooting information, then refresh firefox, then confirm refresh
, then check printing; if needed, quit firefox, and check printing.
- If that does not work:
Click the Bookmarks button or Bookmarks menu at the top and select Show All Bookmarks to open the Library window.
, then quit Firefox
, then open Finder -> Applications, then trash the Mozilla Firefox application
, then download / reinstall Firefox at
, then check.
Please let me know. Thank you.