How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask WesPCDr Your Own Question

WesPCDr
WesPCDr, Technician
Category: Printers
Satisfied Customers: 1503
Experience:  Over 5 years as a computer and printer repair technician
21171802
Type Your Printers Question Here...
WesPCDr is online now
A new question is answered every 9 seconds

I have a brother MFCL8850 CDW printer. It says to pull out

Customer Question

I have a brother MFCL8850 CDW printer. It says to pull out paper tray, there is a jam. We have and it keeps saying that. We've checked everything and turned it off and on.
Please help
Submitted: 1 year ago.
Category: Printers
Expert:  WesPCDr replied 1 year ago.

Hi, I’ll be glad to help with the printer issue.

Expert:  WesPCDr replied 1 year ago.

Sometimes the rollers become dirty and cause the paper to slip. This can cause the paper not to pick up or even cause a paper jam because the sensors do not see the paper pass in a certain amount of time.

Expert:  WesPCDr replied 1 year ago.

To fix the problem, unplug the printer power cable for 10 minutes.

Expert:  WesPCDr replied 1 year ago.

Use a damp paper towel with water or Windex and clean the rollers. Start where the paper touches the printer and look for white, gray, and black rollers. Use your fingers to move the rollers as much as you can to clean them. Open the printer and clean the other rollers you can find as well.

Open each cover front, top, and back of the printer and look for pieces of paper in the rollers. Move the rollers with your fingers to clean and move any loose paper out as well.

Then plug the printer power back in try to print.