Hello my name is***** do not rate until we are finished. I look forward to assisting and am very sorry to hear that you are having this problem. It sounds like you have an Ethernet cable, what model Canon pixma is this?
Thank you, ***** ***** to use this machine via USB you need a USB 2.0 printer cable which you can get at amazon here:
Any local electronics or computer shop should carry them as well.
Ethernet to usb will not work with this machine.
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