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Sudipto
Sudipto, Engineer
Category: Printers
Satisfied Customers: 5307
Experience:  DIploma in Computer Hardware
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I have a Brother MFC-7860DW printer. I am using a wireless

Customer Question

I have a Brother MFC-7860DW printer. I am using a wireless connection to my printer. I am running Windows 7 with all the updates. My printer will print but won't scan using my Microsoft Clip Organizer. It has working in the past but doesn't any more. The error message I get is that an error occurred while acquiring the image. I have also gotten an error stating another program is using the scanner. What can I do as I need to scanner to work?
Submitted: 1 year ago.
Category: Printers
Expert:  Sudipto replied 1 year ago.

Did you try to scan using any other program ?

Customer: replied 1 year ago.
Don't have any other programs that scan.
Expert:  Sudipto replied 1 year ago.

Do you have installed the control center program ?

Customer: replied 1 year ago.
Control Center 4.
Expert:  Sudipto replied 1 year ago.

Did you try to use that program ?

Customer: replied 1 year ago.
but I really don't know how to use it.
Expert:  Sudipto replied 1 year ago.

Please follow the steps from the link below to use another program to scan and let me know.

http://support.brother.com/g/b/faqend.aspx?c=us_ot&lang=en&prod=mfc7860dw_all&ftype3=1991&faqid=faq00002447_000

Customer: replied 1 year ago.
Error message: an error occurred while setting the scanner properties. If another program is scanning please wait for it to complete and try again
Expert:  Sudipto replied 1 year ago.

OK, now follow the steps from the link below to scan using the Control Center 4 and let me know.

Customer: replied 1 year ago.
No link attached.
Customer: replied 1 year ago.
Got an error message again. If the devices off turn on the device check the eye of cable connection between the device and your computer the scanner is working with other applications cancel scanning or wait until the scanned job is finished try again.
Customer: replied 1 year ago.
We will have to continue at a different time. I need to sleep.
Expert:  Sudipto replied 1 year ago.

I am online now, please let me know if you want to continue.