Hello my name is***** do not rate until we are finished. I look forward to assisting and am very sorry to hear that you are having this problem. I want to warn you that it is possible you will need to replace a part in order to fix this. There are a few different things that can cause this and a couple different parts so we would need to troubleshoot to find out for sure. Turn the machine off and try to move the carriage by hand, it should move freely. Does it get snagged anywhere along the guide bar?
Move it back and forth 3-4 times and leave it in the middle. Turn the machine on and see if it will go past initializing when you do this. It should detect the carriage in the middle and start the process over.
Is it stuck on initializing or does it show an 0x error code?
I apologize but I need to opt out and open this to all experts.