Hello my name is ***** ***** I can help you with your question.
I would suggest a Hard Reset first before attempting to a Factory Reset through the printer's options.
Hard Reset – While printer is powered ON, pull the power cord from the printer then from the wall. After 30 seconds reconnect power to wall and printer. This will trigger a ‘dirty power up’ and restore the printer to a known good condition (if it is possible). No user settings are lost with a ‘hard reset’.This ‘Hard Reset’ is one of the most powerful tools to use when the printer hardware is not functioning properly!
Please let me know if need any further assistance.