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Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 4930
Experience:  Working as tech support specialist with a worldwide computer manufacturer.
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Printer does not see my laptop (scan msg says "Check

Customer Question

Printer does not see my laptop (scan msg says "Check Connection"). The Wifi light is on, I can print FROM my laptop (MacBook Pro).
Submitted: 1 year ago.
Category: Printers
Expert:  Shefin replied 1 year ago.

Hello!

Thank you for your question. I am Shefin and I look forward to helping you with your issue today.

Have you tried resetting the printer driver using wireless settings?

May I know the operating system you are using? Is it Windows 7?

Thank you.

S H E F I N

Customer: replied 1 year ago.
I selected this Help option by mistake (I thought I was selecting Brothers Help site). I do not dispute the good faith charge but I don't plan to bother you further with my problem. Thanks!
Expert:  Shefin replied 1 year ago.

Hi,

I apologize for the inconvenience caused to you. If you have any issues, please be back.

Thank you.

S H E F I N