How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask John Your Own Question

John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5068
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
23822421
Type Your Printers Question Here...
John is online now
A new question is answered every 9 seconds

My Cannon MG 5320 is not recognized by my HP Windows 7

Customer Question

My Cannon MG 5320 is not recognized by my HP Windows 7 computer and will not accept commands. It will scan and print copy.
Submitted: 1 year ago.
Category: Printers
Expert:  Viet - Printer Tech replied 1 year ago.

Hi,

I'm sorry about the issue. Is this the first time you are trying to use this printer on this computer?

Does the computer make a sound when you connect the printer to the computer?

Did you install any printer software CD disk or download?

Please reply at the box below. Thank you.