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WesPCDr
WesPCDr, Technician
Category: Printers
Satisfied Customers: 1507
Experience:  Over 5 years as a computer and printer repair technician
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The paper keeps getting stuck in the back paper tray

Customer Question

the paper keeps getting stuck in the back paper tray
Submitted: 1 year ago.
Category: Printers
Expert:  WesPCDr replied 1 year ago.

Hi, I can help with the issue.

Expert:  WesPCDr replied 1 year ago.

This problem occurs due to a roller that has lost it's friction and needs to be cleaned. Remove any covers you can find near the rollers and look for any pieces of stuck paper, then use a paper towel with Windex to clean the rollers. Move the rollers with your finger or pencil eraser to move them and clean all around. Then try to print.

Expert:  WesPCDr replied 1 year ago.

The dirty rollers cause the paper to slip and get the paper jam message.

Expert:  WesPCDr replied 1 year ago.

Please let me know if you need additional help and rate my answer based on your satisfaction. Thank you.

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