Thank you for trying. Unfortunately the persistence of the message really leaves only the possibility of an underlying hardware fault.
This could be a prior hardware failure that caused the jam, or the previous jam and paper may have caused the damage to the printer.
What this will come down to is a defect in the paper feed/drive mechanisms or the logic/control board.
The drive system is a "wear item" that fails with age/use. As this is a 2013 model printer, it is well into its maximum 3 year service life, so this type of failure is not surprising.
While it can be fixed, it is not worthwhile to do so. You would be looking at $200-250 for repairs. For $80-100 you can replace the entire machine with a brand new model, with current technology and a fresh warranty, which makes more sense than buying the new part for an older printer.
Depending how you'd like to proceed, I can help with finding parts, finding a local repair shop, or recommending replacement options for you. Just let me know.
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