Printer Repair Questions? Ask IT Technicians for Answers ASAP
Hello my name is***** look forward to assisting and am very sorry to hear that you are having this problem.
You may have a model that was packaged before windows 8 came out in which case the disc would not have the windows 8 drivers.
Go to this website:
Below the image of your machine click on drivers and software.
Now below that expand drivers to expand it, install the MP driver listed here it should be an updated version of what you have.
If this did not work, please come back and let me know what happened when you tried it by clicking on reply to expert so we can continue.
If it did work, please don’t forget to leave a positive rating by clicking the stars/smileys - it is greatly appreciated.
I apologize but I need to opt out and open this to all experts as I can not do remote right now. Someone else who can will be able to take this question.