Hello my name is***** do not rate until we are finished. I look forward to assisting and am very sorry to hear that you are having this problem. I want to warn you that it is possible you will need to replace a part in order to fix this. There are a few different things that can cause this and a couple different parts so we would need to troubleshoot to find out for sure. The error should have a code, please give me that code. Until I have that I suggest trying this:
Turn the machine off and unplug it.
Then by hand move the carriage by hand.
It will move freely, unless it is jammed by a piece of paper or it is damaged.
Move it back and forth across the bar 3 or 4 times.
Then leave it in the middle of the bar.
Plug the machine back in and turn it on.
Give it a minute or two to detect the print head in the middle and re-calibrate it.
If this did not work, please come back and let me know what happened when you tried it by clicking on reply to expert so we can continue.If it did work, please don’t forget to leave a positive rating - it is greatly appreciated.