Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.
Sorry to hear you’re having trouble.
Are you sure that is 2800, and not perhaps B200?
That one is commonly misread.
If it is really 2800, that just indicates that the ADF (document feeder cover, the part over the scanner) is in the option position. That is the one you need to check.
If you have a different message or that doesn't help, let me know.